RESIDENTS, staff and volunteers at a care home in Southport are celebrating after being judged Good by the CQC.
Connell Court Residential Home on Weld Road, which is run by national older person’s charity Methodist Homes (MHA), was rated as providing a Good level of care, with Outstanding achieved in one category, ‘Responsive’ by the Care Quality Commission.
The CQC has inspected more than 14,400 care homes this year. Inspector Mark Campbell visited Connell Court, which provides care for 37 residents, spent a day putting the home under the spotlight to give it the positive rating.
In the report, the inspectors commented: “Connell Court was exceptional at planning and providing End of Life Care, that families were actively encouraged and supported to stay whilst their relatives were receiving end of life care.
“The home has developed a program of meaningful activities were residents are consistently encouraged to participate in whilst maintain important relationships outside the home and their individualised approach to maximise participation.
“The inspector commented that staff treated residents with kindness, compassion and respect, and noted that the residents were encouraged to remain independent as possible whilst their rights to privacy and dignity were protected.
“The service had a positive learning culture where staff were supported to reflect on performance and improve practise.”
Home manager Anna Harvey said: “The responsive category is marked on our End of Life Procedure as well as Activities in the home for our residents.
“We are all really pleased with these latest CQC results and especially proud that the inspectors have noted our improvements since our last inspection and the hard working commitment of the team. Our residents are at the heart of everything we do and we work hard to ensure they are happy, fulfilled and that all our services are of the best quality.
“With today’s uncertain climate and the coronavirus situation globally, we have been extremely fortunate due to our organisational infection control processes and staff vigilance to have kept the virus away from the home and maintained the safety of our staff and residents throughout.”
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