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GPs ask patients to stop calling for vaccine updates

GPs ask patients to stop calling for vaccine updates

by Tom Martin (January 2021)

GPs in West Lancashire are asking patients to stop calling them to ask when it will be their turn to get the Covid-19 vaccine.

Over the last few weeks, practices have seen a sharp rise in the number of phone calls and queries received all relating to the vaccine.

They say practices need to ensure their phone lines are accessible for those who need help and support with their healthcare needs and are therefore asking patients to not contact the NHS and to wait their turn.

Local GP Dr Darran Harris, explained: “Our GP practices are working together in groups to deliver vaccinations as quickly as possible to our priority cohort of patients. Importantly, in the meantime we are asking everyone not to contact their GP practice or another NHS organisation to ask for their vaccination – or to request one for a member of their family, household or their carer.

“Our teams are working hard to deliver the vaccination programme and can simply not cope with the volume of calls we are receiving. It’s also vital our teams can continue to support people with their primary care needs”.

Dr Peter Gregory, local GP and chair at NHS West Lancashire Clinical Commissioning Group (CCG), said: “We understand the huge anticipation people have about receiving their vaccine, but this programme is on a mass scale and unfortunately not everyone can be vaccinated at the same time. Each of us will receive an invite when it is our turn to be vaccinated, either by letter or a phone call.

“You may therefore know others in a similar cohort as you who have been invited for their vaccination already, but please rest assured we will get to you in due course.”

You can find general information about the COVID-19 vaccine here: https://www.nhs.uk/covidvaccine

For a local set of Frequently Asked Questions, please visit: https://www.healthierlsc.co.uk/CovidVaccination/faqs

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