Health leaders hear views of patients, staff and public

Health leaders hear views of patients, staff and public

by Malcolm Hindle (April 2021)

Health leaders in Southport, Formby and West Lancashire have been listening to the views of patients, staff and the public about their views and experiences of local health and care services.

Shaping Care Together is led by a partnership of NHS organisations; Southport and Ormskirk Hospital NHS Trust, NHS Southport and Formby CCG and NHS West Lancashire CCG.

These organisations are working together to look at the challenges currently faced by health and care in light of the COVID-19 pandemic, financial pressures and the growing demand for NHS services in and out of hospital. Early findings from the review reveal that people wanted to give feedback about their GP Practice, hospital and community based services. There have been many positive experiences of online consultations with GPs and hospital care but some expressed concerns that they don’t want this to become normalised in the future. There was overwhelming goodwill towards the NHS and the work being done to address the pandemic.

The Programme will now look at the things people said in more depth and will then start to develop potential solutions to areas for improvement.

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