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Care home gets glowing report after surprise inspection by CQC

Care home gets glowing report after surprise inspection by CQC

by Henry James (August 2021)

PRAISE has been heaped on a Skelmersdale care home after industry inspectors paid an unannounced visit.

Aaron Crest Care Home, on Tanhouse Road, was awarded a “Good” rating by the Care Quality Commission (CQC) following their latest assessment.

Inspectors spoke to over a dozen residents, relatives, and staff members, as well as reviewed care records and staff files, before giving the home a green light on two key questions covered in the report – is the service safe and is the service well-led.

The report stated: “People and their relatives told us they were happy with the care and support and provided positive feedback about the staff.

“People told us they felt safe living in the home. Relatives we contacted had no concerns about the safety of their family members. Relatives told us they were happy with the contact from the home.”

Inspectors questioned staff about their daily responsibilities, their knowledge of residents’ needs, and the support they receive from their employer.

“Staff told us both the training and supervision processes supported them with their role. People were positive about the quality of service they received. Staff were also positive about the leadership of the service.

Emma Willoughby, home manager at Aaron Crest Care Home, said: “We are absolutely delighted with our latest CQC inspection report.

“The report reflects the hard work and dedication of our staff, ensuring our residents have a safe, caring, comfortable and enjoyable place to live.”

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