Grieving daughter can’t bury mum after death certificate delayed in post

Grieving daughter can’t bury mum after death certificate delayed in post

by Henry James (November 2021)

ROYAL Mail has admitted delays in their delivery service after a resident of the Yew Tree Farm estate in Burscough claimed she had to wait three weeks to bury her mum because the death certificate was delayed in the post.

Angela Coverdale contacted the Champion with her concerns and added she had experienced delays in receiving important mail since she moved to the estate.

Royal Mail confirmed they are “experiencing delays to service due to significant sickness absences.”

Ms Coverdale claimed: “The mail to the Yew Tree Farm estate is sporadic. We are not getting vital mail. Large parts of Burscough are not getting their mail.

“I had to wait three weeks to bury my mum because we did not get her death certificate. Important documents around the terms of our mortgage have also been delayed because of the mail.

“People have also missed hospital appointments because they have not received appointment letters from the hospital. While another person had to wait for a bank card for two weeks.

“My partner ordered a special birthday card for his daughter for her 18th. It was supposed to be next day delivery, but it came two weeks later. I have bought stuff on eBay which has not arrived.

“It is not fair that people are putting a first-class stamp on mail, and it is taking three weeks to arrive.”

Ms Coverdale became so frustrated with the situation she offered to deliver the mail herself. She went onto claim: “I have been down three times to the Royal Mail office to complain about the situation. They said there has been a problem with staffing levels due to Covid. They must have someone to deliver the mail!

“I think because this is a new build estate, we have not been allocated a round.

“We don’t get any mail for ages and then we get a big delivery of about 30 letters.”

A Royal Mail spokesperson said: “In the local area, we are experiencing delays to service due to significant sickness absences. Almost 20% of all postal workers have been off at the same time. Due to the exceptionally high numbers of staff absent, we have taken on extra agency staff to provide additional support. We apol ogise to customers for any inconvenience they may have experienced.

“We are working hard to get our levels of service back to normal as soon as possible. Anyone who has concerns over the delivery of their mail should contact the Royal Mail customer service team on 03457 740 740 or via the Royal Mail website www.royalmail.com.”



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