Council offers support to help residents get energy rebate payment

Council offers support to help residents get energy rebate payment

by Tom Martin (May 2022)

AROUND 40,000 residents in Sefton who are eligible for the government’s £150 ‘energy rebate’ payment will be getting letters from the council to help make sure they receive the money.

Payments are already being paid to the 75,000 eligible households that pay through direct debit.

However, there are around 40,000 households that don’t pay their council tax by direct debit and will need to register securely online to receive their payment.

Each letter from the council will show a unique code that the household can use to confirm their details.

The code can only be used once, and the household will need their council tax account reference to hand when they register.

People receiving the letters and wanting more information can find details of the Council Tax Energy Rebate Scheme, including Frequently Asked Questions and an easy-read guide, at

Cllr Paulette Lappin, Sefton Council’s Cabinet Member for Regulatory Compliance and Corporate Services said: “Having started the process of the 75,000 or so £150 payments for those people who pay by direct debit, we are now determined to get payments out directly to the remaining 40,000 eligible households who pay in other ways.

“I’m pleased to say that since sending the letters in just one day we have received details from over 4,370 households that will enable us to process their payment.

“I would urge anyone who receives one of our letters, containing a unique code for them to register online to do so straight away to help us speed up the process. There is advice and an easy-Read explanation on our website at

“We appreciate there are those people who do not have internet access and we are helping them through our Contact Centre on 0345 140 0845 but the more people who use the easy online route, the quicker we can make that service for those who really need it.”

Cllr Lappin went on to say that some scams relating to the Energy Rebate scheme in other areas have been reported and to remind Sefton residents that the Council will never telephone residents or cold call at their doors asking for bank details. She said residents should beware of anyone who contacts them in these ways.


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