Bin teams suffer verbal abuse over collection delays

Bin teams suffer verbal abuse over collection delays

by Tom Martin (May 2022)

BIN lorry drivers have been verbally abused by some residents in Sefton over the delays to bin collections.

Sefton Council say the incidents are “completely unacceptable” and assured locals that  the refuse collection teams are “working hard to catch up on missed collections.”

There have been similar reports of reception staff at council buildings also receiving verbal abuse.

The Champion has reported how scores of residents living across the borough have waited weeks for their bins to be emptied.

The delays were blamed by the council on “significant staff absences” but this has been disputed by staff who say the real reason for the uncollected bins is due to a new ‘work to rule’ policy and a “problem between the management and the workforce.”

Sefton Council’s head of operational in-house services, Michelle Williams said: “We understand the frustration felt by many residents over the delays that have resulted from a combination of successive Bank Holidays and significant staff absences in addition to operational issues. 

“We are working hard to catch up on missed collections as soon as we can.

“We want to thank our teams for the considerable effort that is going into achieving this but to say that incidents of abuse they have received as they go about their work is entirely unacceptable and will not be tolerated.

“These are the same teams who people praised and came out to clap for their work throughout the Covid pandemic, and we would ask people to now treat them with that same respect.

“We would like to reiterate our apologies to those who have been affected by these delays and thank the overwhelming majority of residents who have shown patience and understanding.

“I can reassure them we are doing everything we can, including deploying extra resources, to clear backlogs and get collections back to normal as soon as we can.”



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