Free ‘fix’ for residents suffering TV interference due to improvements being made to mobile networks

Free ‘fix’ for residents suffering TV interference due to improvements being made to mobile networks

by Henry James (July 2022)

IMPROVEMENTS being carried out to mobile networks in Skelmersdale, which will include boosting speed, performance and coverage, could cause interference to TV reception received through an aerial, residents have been warned.

Interference to TV sets could include intermittent sound, blocky images (pixelation) or loss of TV signal.

However, help is at hand to residents via free support from Restore TV - a programme run by Digital Mobile Spectrum Limited which is owned by UK mobile operators EE, Virgin Media O2, Three and Vodafone.

Restore TV’s role is to ensure people can continue to enjoy free-to-view TV when mobile services are upgraded in their area.

The programme reports to the Coexistence Technical Working Group chaired by Ofcom, representing consumers, broadcasters and mobile operators.

Restore TV offers additional support for people who are 75 years of age or older, are registered blind or partially sighted or receive certain benefits.

Ben Roome, CEO of Restore TV, said: “We can send a Restore TV filter, free of charge, for you to fit between your aerial lead and TV or set-top box to remove mobile signals and allow you to watch free to view TV as normal.

“Full instructions are included, and we can provide further advice online and by phone if needed.” Cable and satellite TV, such as Sky or Virgin, are not affected. However, viewers with these services, who also watch free-to- view TV through an aerial, can receive a free Restore TV filter.

For residents in flats or communal buildings, Restore TV provides landlords or property managers with support to resolve the problem.

Any viewers who experience new interference to free-to-view TV should contact Restore TV on 0808 13 13 800 (free from landlines and mobiles) or for more information visit restoretv.uk



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